The webs top source for New Security Cameras, Surveillance Systems, and Hi-Def IP Systems

Call 855.340.9999
For tech support or general inquiries: customerservice@nellyssecurity.com
For sales questions or sales inquiries: sales@nellyssecurity.com
Nelly's Surplus, Video Survellance Systems - Install, Claremore, OK
Call 855.340.9999
For tech support or general inquiries: customerservice@nellyssecurity.com
For sales questions or sales inquiries: sales@nellyssecurity.com
customerservice@nellyssecurity.com
Nelly's Garage Sale

Nelly's Security Garage Sale Information

Hey! Thanks for coming to our garage sale! Here you will find some smoking deals on used, closeouts, and refurbished security items. Here is an explanation of what these items are followed by some of our Garage Sale Policies:

Used Items:

Most of these items are used items which have been fully tested for working condition but didn't meet our guidelines to be re-sold as a new item. Often these items were customer returns that we had to send back to the factory to get repaired under warranty. For example, a customer may have returned a DVR to us that was not functional, so we sent the DVR in to the manufacturer, they replaced the motherboard and sent it back to us. Sometimes the items listed will be display models in our store.

Will the used items be missing pieces?

Used items will often come without the original box or documentation. The pictures that you see on the listing will include everything that the item comes with so please view picture thoroughly. All used items will be tested for functionality and any key item that is missing for functionality will be noted in the condition notes. Unless otherwise noted, All DVR's are guaranteed to include a power supply, a mouse and cables to hook up atleast one Hard Drive (additional hard drive cables are not guaranteed to be included).

Sometimes items will be sold with defects described and listed in the description but wont necessarily impede performance of the product. An example would be a noisy fan on a DVR.


Closeouts / Discontinued Items:

You will sometimes see brand new items listed in our Garage Sale. These are often closeout or discontinued items that we no longer sell.


Refurbished Items:

These are items that were previously sent in to the manufacturer for repair, and the manufacturer repaired and completely refurbished the item. You will often see hard drives listed in our Garage Sale that were refurbished by the manufacturer.

Warranty and Return Policy:

Warranty and Return Policy differs from the policy that adheres to regular Nelly's items.

Warranty:

All items are covered under warranty for 6 months. If you receive a product and is defective beyond any explanation given in the description of the garage sale item, we will send a pre-paid return label to have the camera sent back for repair or refund. Unfortunately, replacements under warranty will not always be an option, so if we are unable to repair it or replace it, we will simply refund your original product and shipping costs.

Please ensure that you read the condition notes of each product. We obviously cannot be responsible for repair of a particular defect if that particular defect was listed in the product listing. For example, if we listed a DVR as having a noisey fan, that product is sold as-is with the defect known.


30 Day Returns:

If you receive your product but for some reason, you do not want to keep it, you are welcome to return the product within 30 days. You agree to provide return transportation under 30 day returns. We cannot accept returns past 30 days of the original purchase date.


Shipping Costs:

The normal Nelly's Free Shipping rules do not apply to Garage Sale items. We are often selling these items below costs therefore all Garage Sale items, regardless of order size will contain shipping costs.

Initiate a Return:

Not only do we have the best Tech & Sales Support in the industry, we also have one of the most simplest and straightforward Warranty & Return Policies as well. You can rest assured that when you purchase a product from us, that you will be taken care of on Warranty & Returns.

To get started, which option applies to you?


Warranties: I already know about Nelly's Policies, please take me to the RMA Form

  • All items are covered under warranty for 6 months. The warranty period begins on the day that the product gets delivered to you by the shipping courier.

  • Basically any defective or malfunctioning aspect of the product that has incurred during normal use of the product that has not been caused by improper use or improper installation. An example would be if a properly installed camera or DVR simply stopped working or started acting abnormal one day during normal use for no externally related reason.

    Please ensure that you read the condition notes of each product. We obviously cannot be responsible for repair of a particular defect if that particular defect was listed in the product listing. For example, if we listed a DVR as having a noisey fan, that product is sold as-is with the defect known.

  • Any defective or malfunctioning aspect of the product caused by improper installation, customer misuse or damage, or external related damage such as faulty power, power surges, theft damage, etc. Any major alterations to a product. Some common examples that would not be covered under warranty:

    • Obvious evidence of power surges or faulty power. This is usually indicated by burn marks on the devices board or power input.
    • Acts of God: Any major damage due to severe weather such as lightning surge damage or any other major storm damage.
    • Accidental damage by customer or intentional damage from other sources such as theft damage.
    • (Most Common) Improper Installation or weatherproofing of cable connectors. Bad RJ45 crimp which is usually evident by bent or damaged pins to the female RJ45 connection. Rusted or corroded power and/or video camera cable connectors due to improper weatherproofing.

      Please note that just because a camera is listed as weatherproof does not mean its power and video connectors are. Please properly weatherproof your cameras power/video connectors with weatherproof electrical tape, silicone, or junction boxes.
    • Customer misuse: Weather related issues occurring from using an indoor camera outside. Uploading an incorrect or unapproved firmware which either bricks the unit or causes it to malfunction.
    • Any major alteration to a product. Cutting off connectors, drilling holes, or any other major abnormal alteration would be examples.
  • We first ask you to give us a call or send us a tech support email so that we can help troubleshoot any issue that you may have as sometimes its just a configuration issue that is causing the problem and not an actual defective product. If that doesn’t work, we will take a look at the product here and attempt to repair it. If we cannot repair it, we would simply replace the product with a brand new unit from our stock.

  • If your location is within the lower 48 states, we pay for shipping both ways. You can print off a pre-paid return label straight from your accounts RMA section. We will then send the repaired or replaced product back to you via UPS ground. We can not pay for express shipping, only ground shipping will be used and we can only use UPS for this.

    If you are outside of the lower 48 states, we ask that you arrange and pay for your own shipping back to us and we will pay for the repaired/replaced product back to your location.

  • Whenever we receive the product back in to our warehouse, you can rest assured your product will be processed within one business day. Every morning at 9:00 AM Central, we will have one of our top tiered tech support agents process your warranty return. The repaired/replaced product will ship back out the same day it was processed.

  • We do not offer advanced replacements because quite often we can repair the product as opposed to actually replacing it. And often, products sent back to us turn out to not be defective at all. Given the complexity of the types of products that we sell, there are many external factors (network issues, cabling issues, etc) that could lead someone to think that their product is defective when installed at their location. Therefore, we must test all products at our location to assess whether an actual replacement is needed.

    If you are confident that your product is defective and absolutely needs replaced and cannot be repaired, you are welcome to purchase your own advanced replacement on our site to get a replacement on its way to you. Just note if you do this and if we receive the product in question and determine that we can either repair it or find it to not be defective at all, we must send the product right back to you, which would leave you with 2 of the same products. So this is why we ask that, if you choose this method, please make absolute 100% sure that your product in question is indeed defective and cannot be repaired.

  • Warranty Product Return Request Form:

    Product(s) You Are Returning:

    What's This?If you changed the password on your device to something other than the default password, please reset the password - OR - enter the current password here.
    Did you add any device(s) that you're returning to a Cloud P2P account? What's This?CloudP2P is an account that was created on the mobile app (Guarding Vision, Hik-Connect, iVMS-4500) for remote viewing.
    We recommend that you give our tech support a call (855-340-9999) before returning the product as sometimes we can solve the issue via troubleshooting. If you already spoke to someone about this issue, please let us know who the tech was:

    Please tell us the reason why you are returning your product(s) with as much specificity as possible:
    Did you purchase a replacement unit already?

30 Day Returns: I already know about Nelly's Policies, please take me to the RMA Form

  • No problem, we want you to be satisfied. You are welcome to return the product within 30 days given the product comes back to us just like it was delivered to you.

  • As soon as the shipping carrier delivers the package to your location.

  • We basically have to be able to sell the product as described in the original product listing again. This means the product has to come back to us without any blemishes, marks or any other indication that it has been used beyond the original product description. It also has to include all original packaging and materials that it had when originally shipped and no markings must be on the package.

    So if you think there is a chance that you may return it, we ask that you carefully bench test the equipment prior to installation as we normally would not be able to take back an installed product. If the product does not come back to us in sellable condition, we would have to send the product right back to you.

  • No not at all. The only thing we ask that you do is pay and arrange for shipping back to our location.

  • The customer pays for return shipping on 30 day returns. If you use the UPS return shipping label that we provide, the cost of return shipping will be deducted from your refund. You can also choose to arrange your own shipping.

  • Within one business day of receiving the product back in our warehouse. All returns are processed at 9:00 AM central time every day and that is about when you would see the refund.

    Please note that we would only refund the original cost of the product you are returning. No original shipping costs would be refunded.

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